UR - Gateway Telnet Traces

Firstly you need to create a Telnet session to the UR Gateway.

And telnet to the gateway.

Once connected over telnet, enter the following commands:

ROS>en
ROS#sh detail
ROS#^config
ROS(config)#deb port all
ROS(config)#ex
ROS#^ada
ROS(ada)#cmd 53 19 x y 1
ROS(ADA)#turnon 84
ROS(ADA)#turnon 53

IMPORTANT: x and y values above have to be replaced by first port number and last port number to trace.

For instance: 'cmd 53 19 0 3 0' to trace ports 0 to 3.

Operations:

One the above settings have been properly entered, then proceed with the operation which exhibit the problem we want to solve.

Then save the full telnet session to a file.

Send this file to support (https://support.ultiroam.com, create a ticket and attach this file to it).